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The 13th International Conference on Service Systems and Service Management


The 13th International Conference on Service Systems and Service Management


June 24 每 26, 2016

Kunming, China

ICSSSM (International Conference on Service Systems and Service Management), supported by IEEE is focusing on emerging service science in the 21th century. The main purpose of ICSSSM is to provide a platform for researchers, scholars, practitioners and government officials involved in general areas of service systems and service management to disseminate their latest research results, as well as to exchange views on the future research directions.

The 13th International Conference on Service Systems and Service Management (ICSSSM) will be hosted by School of Management and Economics, Kunming University of Science and Technology (KUST).

Similar to previous years, the proceedings of ICSSSM have been indexed by EI Compendex and the Proceedings of ICSSSM16 will be also submitted for EI index coverage.



Call for Papers

Hosted by:

School of Management and Economics, Kunming University of Science and Technology, China


Conference Chairs:

Baojian Yang,            Kunming University of Science and Technology, China

Jian Chen,             Tsinghua University, China

Xiaoqiang Cai,      The Chinese University of Hong Kong, Hong Kong, China


Program Committee Chair:

Kaida Qin                   Kunming University of Science and Technology, China


Organizing Chair:

Baojian Yang             Kunming University of Science and Technology, China

Kaida Qin                   Kunming University of Science and Technology, China

Changchun Zhou              Kunming University of Science and Technology, China

Yu Chen                    Kunming University of Science and Technology, China


Topics of Interest:

The topics of interest include, but are not limited, to those listed in the following tracks:

Track 1 每 Theory and Principle of Service Sciences

Service concepts and strategies, quality assurance, performance metrics.


Track 2 每Service System Design, Operations, and Management

Service system and network design, service process engineering/reengineering, service planning and scheduling, service management based on emergency, modeling and analysis of service systems.


Track 3每Supply Chain Management for Service

Supply chain planning, value delivery, supply chain management based on emergency, supply chain cluster, transportation management systems, return logistics, supplier relationship management, logistics visibility and control, procurement.


Track 4每Service Marketing and Financial Management

Demand forecasting, customer relationship management, public relations, customer behavior, satisfaction, and retention, service cost evaluation and analysis, profitability of service investment, risk management, revenue management.


Track 5每Specific Industrial Service Management

Information service, tourism and hotel management, public service, hospital, finance and insurance service, sports service, exhibitions.


Track 6每Service Information Technology and Decision Making

Integrated information management systems, real-time identification and tracking technology, agent theory and technology, software agent based systems, intelligent decision support systems, artificial intelligence, RFID technology and applications, data warehousing and data mining, systems integration, e-business/e-service.


Track 7每Service Experiential Studies and Case Studies

Healthcare, education, public service, transportation, telecommunication, maintenance, finance/ insurance/real estate, distribution/retail, service for social, economical, and cultural events (e.g., exhibitions, sports, festivals).


Important Dates:

March 15, 2016                      Full papers (maximum 6 pages) submission

April 25, 2016                          Notification of paper acceptance or rejection

May 27, 2016                           Final camera-ready papers submission deadline

June 22-24, 2016                            Conference date

Paper Submission:

Please send papers (in PDF or Word) to ICSSSM16@outlook.com

Please indicate ※Track Number§ in the subject during your submission

Call for Invited Sessions and Tracks:

The goal of invited sessions (5 papers for each session) and invited tracks (at least two sessions) is to provide focused discussions on new topics or innovative applications. Each prospective session/track organizer is invited to submit a proposal, including the title of the session/track, and a list of authors with extended abstracts before March 15, 2016, the final version of full papers of all submissions must be submitted before May 27, 2016.

Best Paper Award:

The Best (Student) Paper Award will be announced to recognize excellence of the papers to be presented in the conference. Up to three awards in each track may be granted. In addition to a certificate, the best papers will be recommended for publication in the Journal of Systems Science and Systems Engineering.


All submissions should be written in English. Papers will be peer-reviewed. To be eligible for publication in the conference proceedings, an accepted paper must be presented at the conference by one of the authors. The conference proceedings will be published in CD-ROM with ISBN.


ICSSSM16 Organizing Committee

School of Management and Economics, Kunming University of Science and Technology, China

Address: No. 253, Xue Fu Road, Kunming, Yunnan Province, China

Tel: +86-871-65154194            Fax: +86-871-65154194

Mobile: +86 -18988498318     EmailICSSSM16@outlook.com


We look forward to your participation!





Kunming 每 known as ※Spring City§, is the capital city of Yunnan Province located in the Southwest border of China. Being a vital role on ancient ※Silk Road§, the city serves as the military, economic, political, scientific, cultural and transportation center in the southwest of China. Being a mysterious province, its abundant plants, wild life, varied landform and ethnic cultures brought Yunnan as the kingdom of ※Plants§, ※Animals§ and ※Nonferrous§. With the most geographical favorable location, Yunnan Kunming becomes the most important land gateway of China to Southeast and South Asia. The city is especially prosperous in tourism, ethnic minority dining, cultural exchange and commerce. Within the city, the most famous sights attracting travelers are: Dian Chi Lake, Yuantong Temple, Daguan Park, Golden Hall Temple and Black Dragon Pool. Outside Kunming, the most attracting sights are: Shangri-La, Lijiang Ancient Town, Xishuang Banna, Tengchong, Yuanyang Terrace. 




Stone Forest: The Stone forest belongs to the typical Karst geomorphology, it consists of innumerable bizarre-shaped ancient limestone cliffs and peaks created by wind and water erosion some 200 million years ago, and this area is praised as the ※First Wonder Under Heaven§. It*s inscribed as Nature Heritage by the World Conservation Union (IUCN) of UNESCO.





Shangri-La: Situated in the northwest Yunnan Hengduan Mountains on the southern Qinghai-Tibet Plateau. Shangri-la means &the sun and the moon in the heart* in Tibetan, referring to a place of idyllic beauty. As a loanword it appeared first in 1933 in the novel &The Lost Horizon* by James Hilton.





Lijiang Ancient City: Located in the northwest of Yunnan, about 650 kilometers away from Kunming, Lijiang is one of the most famous city in China and the main residential area for the Naxi people. Lijiang is famous for its UNESCO Heritage Site. It was under the rule of the Mu family local commanders during the Ming Dynasty and Qing Dynasty.





http://pic.baike.soso.com/p/20140312/20140312173203-1026723945.jpgTengchong: Tengchong county were selected the most ※must go§ place in China. With natural scenery, cultural heritage, local folk customs, and economic vigor, Tengchong County became well-known in the Thermal Sea Scenic Area and the Volcano Park Scenic Area.






http://file12.mafengwo.net/M00/27/DF/wKgBpU7oHMGpogT0AAlrzxrfatI00.jpegYuanyang Terraces: Yuanyang County of Yunnan Province is well-known for its spectacular rice-paddy terracing, splendid cultures of various ethnic groups, and colorful ethnic festivals; therefore it is called the ※hometown of Hani terraces§ and the ※hometown of the sea of clouds§.





http://www.xtuly.com/upload/Photo/1351145736.jpgXishuang Banna: Xishuang Banna is the southernmost prefecture of Yunnan Province. The prefecture is nicknamed "Aerial Garden" for its luxuriant and multi-layered primitive woods and tropical rain forests which are teeming with animals and plants.